Who we are
These terms apply to all orders placed with SolidPep, Coolsingel 65, 3012 AC Rotterdam, Chamber of Commerce (KvK) number [to be completed], VAT number [to be completed], email info@solidpep.nl, WhatsApp +31 6 57778290. In these terms this is referred to as "SolidPep", "we" or "us".
When do these terms apply?
These terms apply to every offer from SolidPep and to every order via the website, email or WhatsApp. You can always read and save them before you order. We refer to them again at checkout.
For research use only
Our products are intended exclusively for laboratory and research purposes. They are not intended for human or animal consumption, nor for medical use. By ordering, you declare that you are 18 years of age or older and will use the products for research only. If there is any doubt about the intended use, we may refuse or cancel an order. In that case you will get your money back.
Offer and prices
All prices are in euros and include VAT. Shipping costs are shown separately and you will see them before you pay. A struck-through price is the lowest price we charged in the 30 days before the promotion. Obvious errors in the offer, such as a clearly incorrect price, are not binding on us.
Ordering and payment
Your order is placed as soon as you click the payment button. You will then receive a confirmation by email. You pay with iDEAL or by bank transfer. If you pay by bank transfer, we ship as soon as the payment has been received. If your payment has not been received within 7 days, the order lapses.
Delivery
We ship to the Netherlands and to Belgium, Germany, France, Spain, Luxembourg, Austria, Italy, Portugal, Ireland, Denmark, Sweden, Finland, Poland and the Czech Republic. If you order and pay before 18:00 on a working day, we ship the same day. In the Netherlands your parcel is usually delivered the next working day, and in the rest of the EU usually within 2 to 5 working days. Stated delivery times are an indication. If delivery is not possible within 30 days, you may cancel the order free of charge. The risk for the parcel passes to you as soon as it has been delivered to you.
Cooling-off period (right of withdrawal)
You have a 14-day cooling-off period from the day you receive your order. Within that period you can cancel the purchase without giving a reason. This applies to vials that are unopened and sealed. For reasons of hygiene and product safety, the right of withdrawal no longer applies once the seal has been broken after delivery. Report a return within 14 days by email, WhatsApp or the contact form and then send the parcel back within 14 days. The cost of returning it is yours to bear. You will receive a refund of the purchase price and the original shipping costs within 14 days of receipt of the return. More information is on the Delivery & returns page.
Quality and complaints
Every batch is tested for purity. You can request the test report (CoA) from us. Is your parcel damaged, are the contents incorrect or do you have another complaint? Report it within a reasonable period, preferably within 7 days and with a photo. We will respond within 14 days and resolve it free of charge with a replacement shipment or a refund. Your statutory rights always continue to apply.
Liability
You are responsible for the safe and lawful use of the products in a research setting. We are not liable for damage caused by use that is contrary to these terms, such as human or animal consumption. Our liability is limited to the amount of the order concerned, except in the case of intent or gross negligence or where the law provides otherwise.
Privacy
We only use your data to process your order and to help you. Read all about it in our privacy statement.
Applicable law and disputes
These terms are governed by Dutch law. If you live in another EU country, you retain the protection of the mandatory rules of that country. If we cannot resolve a dispute together, you can also submit your complaint via the European ODR platform (ec.europa.eu/consumers/odr) or to the competent court.