Shipping costs
| Order total | Shipping costs |
|---|---|
| Netherlands, from €100.00 | Free |
| Netherlands, under €100.00 | € 5,00 |
| Other EU countries, from €150.00 | Free |
| Other EU countries, under €150.00 | € 12,95 |
We ship to the Netherlands and to Belgium, Germany, France, Spain, Luxembourg, Austria, Italy, Portugal, Ireland, Denmark, Sweden, Finland, Poland and the Czech Republic. You can always see the shipping costs in your basket and at checkout, before you pay.
Shipping and delivery times
- Ordered and paid on a working day before 18:00: we ship your order the same day.
- After that, or at the weekend: we ship on the next working day.
- Paying by bank transfer? Then we ship as soon as your payment has arrived.
In the Netherlands you will usually receive your parcel the next working day, and in the rest of the EU usually within 2 to 5 working days. Delivery itself is handled by the courier, so we can’t guarantee an exact delivery day. Around public holidays it may take a little longer.
Tracking your parcel
As soon as your parcel is on its way, you'll receive an email with a track & trace link. It shows exactly where your parcel is and when it will be delivered.
Discreet packaging
Your order comes in a plain box with no logo and no mention of the contents. Nobody can see what you've ordered.
Returns
You have a 14-day cooling-off period from the day you receive your order.
- Report your returnwithin 14 days
- Send it backunopened and sealed
- Money backwithin 14 days
- Unopened and sealed: you can return the vial within the cooling-off period.
- Opened or seal broken: for reasons of hygiene and product safety, we can't take these back.
- Free extras such as bacteriostatic water don't need to be sent back.
How it works: let us know within 14 days that you want to return your order, via the contact form, email or WhatsApp, with your order number. You then have another 14 days to send the parcel back. The cost of returning it is yours. You'll get your money back, including the original shipping costs, within 14 days of us receiving the parcel.
Damaged or wrong item delivered?
Please contact us as soon as possible, ideally within 7 days of receipt and with a photo. We'll sort it out free of charge with a new delivery or a refund.