Privacy Statement

Draft text. Have this text checked by a legal professional and fill in the missing company details before the webshop goes live.

Who is responsible?

SolidPep, Coolsingel 65, 3012 AC Rotterdam, Chamber of Commerce (KvK) number [to be completed], VAT number [to be completed], email info@solidpep.nl, WhatsApp +31 6 57778290. We are the controller responsible for processing your personal data as described in this privacy statement.

What data do we use?

Order: name, email address, address, country, products ordered and payment status.
Contact: what you send us by email, WhatsApp or the contact form.
Newsletter and stock alerts: your email address, only if you sign up.
Logging in: your email address and your previous orders, if you log in with an email code.
Statistics: how the site is used, only if you accept statistics cookies.

Why, and on what legal basis?

To deliver your order and process payment (performance of the contract).
To keep our records (legal obligation).
To answer your questions (legitimate interest).
To send you the newsletter, a stock alert or a basket reminder (consent; you can unsubscribe at any time).
To improve the website using statistics (consent).

How long do we keep your data?

We keep order and invoice data for 7 years, as required by tax law. We keep contact messages for up to 2 years after the last contact. We keep your email address for the newsletter or a stock alert until you unsubscribe. A login code is valid for 10 minutes and cannot be used after that.

Who do we share data with?

Only with parties we need in order to help you: the payment provider (iDEAL), the bank, the courier that delivers your parcel, our email and hosting service and, with your consent, our statistics service. We have agreements with them on security and confidentiality. We never sell your data.

Security

We protect your data with appropriate measures, such as an encrypted connection (https). When logging in with an email code, the number of attempts is limited. We do not reveal whether an email address is known to us.

Your rights

You have the right to access your data, have it corrected or have it deleted. You can also object, have the processing restricted, have your data transferred and withdraw your consent. To do so, send an email to info@solidpep.nl. We will respond within one month. Do you disagree with how we handle your data? Then you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Cookies

Read in our cookie policy which cookies we use and how to change your choice.